Last updated: [EFFECTIVE DATE]
Glyphwise is built so that your documents never leave your computer. This notice covers the software, this website, and what happens when you buy a licence or write to us.
The software
- Your documents stay on your computer. Recognition runs entirely on the machine where Glyphwise is installed. Documents, images and results are never uploaded anywhere.
- No telemetry. The programs, the HTTP service and the library send nothing: no usage statistics, no crash reports, no update checks.
- No activation server. Your licence is a signed file that is checked on your own computer. Glyphwise never contacts us or anyone else, and it works on machines with no internet connection.
- The HTTP service listens; it does not call out.
glyphwise-serveranswers requests on the address you give it (the local machine by default) and makes no outgoing connections. - Your licence file contains what you gave us when you bought it: the licensee name, the licensed features, the issue and expiry dates and a licence number. It stays with you.
This website
- No cookies, no analytics, no trackers. The site sets no cookies and runs no analytics or advertising code. Its fonts and scripts are served from the site itself, so your browser makes no requests to third parties.
- Hosting. The site is hosted on GitHub Pages. GitHub receives the technical data any web server receives (such as your IP address and browser type) and may keep it in its logs for security purposes; see the GitHub Privacy Statement.
- Downloading the evaluation package is an ordinary file download; we do not ask who you are.
When you buy a licence
- Payment is handled by our payment provider on its own checkout page. Card details go to the provider and are never seen or stored by us. The provider's privacy notice applies to the payment.
- What we receive from the provider: your name or organisation, email address, billing country, the plan you bought and the order details. We use them to issue and send your licence file, to answer support requests, and to keep the accounting and tax records the law requires.
- We do not sell or share your information with anyone else, and we do not send marketing email unless you ask for it.
When you write to us
If you email our sales address, we use your address and message to reply and, for support, to help with your licence.
How long we keep it
Order and invoice records are kept for as long as tax and accounting law requires (typically six to ten years). Support email is kept while your licence is active and for up to two years afterwards, then deleted.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it (except records we must keep by law). Write to our sales address. If you are in the European Economic Area or the United Kingdom, you may also complain to your data protection authority.
Who we are
Glyphwise is made by [Tom Davenport / LICENSOR LEGAL NAME], [ADDRESS]. Questions about this notice: our sales address.
We will update this notice if our practices change; the date at the top of the page shows the latest version.